PRIVACY POLICY
Last updated October 20, 2023
This privacy notice for Growzilla (“we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
• Visit our website at https://www.getgrowzilla.com, or any website of ours that links to this privacy notice
• Download and use our mobile application (Growzilla), our Facebook application (Lead Connector), or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@getgrowzilla.com.
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SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
• What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Learn more about personal information you disclose to us.
• Do we process any sensitive personal information?
We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Learn more about sensitive information we process.
• Do we receive any information from third parties?
We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
Learn more about information collected from other sources.
• How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
Learn more about how we process your information.
• In what situations and with which types of parties do we share personal information?
We may share information in specific situations and with specific categories of third parties.
Learn more about when and with whom we share your personal information.
• How do we keep your information safe?
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
Learn more about how we keep your information safe.
• What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
Learn more about your privacy rights.
• How do you exercise your rights?
The easiest way to exercise your rights is by visiting https://www.getgrowzilla.com/legal/dsarform, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect?
Review the privacy notice in full.
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TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
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1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers
• ID numbers
• Voice recordings
• Internet browsing history
• Page views
• Search history
• IP address
• Cookie identifiers
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
• Social security numbers or other government identifiers
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/en-gb-us/privacy.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s microphone, camera, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:
• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name
• Country
• Location
• Information about how and when you use our Services
• Other technical information
This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.getgrowzilla.com/legal/cookie-policy.
The information we collect includes:
• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This log data may include your IP address, device information, browser type, settings, and information about your activity in the Services (such as date/time stamps, pages and files viewed, searches, and other actions), device event information (such as system activity, error reports), and hardware settings.
• Device Data. Information about your computer, phone, tablet, or other device you use to access the Services. This may include IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. Information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use. We may use GPS and other technologies to collect geolocation data. You can opt out by disabling your Location setting on your device.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
To enhance our ability to provide relevant marketing, offers, and services, we may obtain information about you from other sources, such as:
• Public databases
• Joint marketing partners
• Affiliate programs
• Data providers
• Other third parties
This information includes:
• Mailing addresses
• Job titles
• Email addresses
• Phone numbers
• Intent data (user behaviour data)
• Internet Protocol (IP) addresses
• Social media profiles and URLs
• Custom profiles
Information collected when you use our Facebook application(s). We by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL. We may also request access to other permissions related to your account, such as friends, check-ins, and likes. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.
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2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, and keep it in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges.
• To request feedback. We may process your information when necessary to request feedback and contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests and location. For more information see our Cookie Notice: https://www.getgrowzilla.com/legal/cookie-policy.
• To post testimonials. We post testimonials on our Services that may contain personal information.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information to identify usage trends, determine the effectiveness of our promotional campaigns, and improve our Services.
• To identify usage trends. We may process information about how you use our Services to better understand and improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to provide marketing and promotional campaigns that are most relevant to you.
• To comply with our legal obligations. We may process your information to comply with legal obligations, respond to legal requests, and exercise or defend our legal rights.
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3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are:
• Ad Networks
• Cloud Computing Services
• Communication & Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Finance & Accounting Tools
• Government Entities
• Order Fulfilment Service Providers
• Payment Processors
• Performance Monitoring Tools
• Product Engineering & Design Tools
• Retargeting Platforms
• Sales & Marketing Tools
• Social Networks
• Testing Tools
• User Account Registration & Authentication Services
• Website Hosting Service Providers
Other Situations
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
• Affiliates. We may share your information with our affiliates, who are required to honor this privacy notice.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
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4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about our use of such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.getgrowzilla.com/legal/cookie-policy.
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5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than sixty (60) months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or securely store it and isolate it from further processing until deletion is possible.
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6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that unauthorized third parties will not be able to defeat our security.
Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
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7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and delete such data. If you become aware of any data we may have collected from children under 18, please contact us at privacy@getgrowzilla.com.
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8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw it at any time. You can withdraw your consent by contacting us using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
However, this will not affect the lawfulness of the processing before its withdrawal.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing communications at any time by clicking on the unsubscribe link in our emails, replying ‘STOP’ or ‘UNSUBSCRIBE’ to our SMS messages, or by contacting us using the details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Account Information
If you would like to review or change the information in your account or terminate your account, you can:
• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with legal requirements.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. For further information, please see our Cookie Notice: https://www.getgrowzilla.com/legal/cookie-policy.
If you have questions or comments about your privacy rights, you may email us at privacy@getgrowzilla.com.
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9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) feature you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing DNT signals has been finalized. We do not currently respond to DNT browser signals.
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10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in.
Republic of South Africa
You have the right to request access to or correction of your personal information. You can make such a request by contacting us using the contact details provided in the section HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
If unsatisfied with our handling of your complaint, you can contact the office of the regulator:
The Information Regulator (South Africa)
General enquiries: enquiries@inforegulator.org.za
Complaints: PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
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11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice or directly sending a notification. We encourage you to review this privacy notice frequently.
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12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Kevin Pohl, by:
• Email: privacy@getgrowzilla.com
• Phone: (+27) 0600 634 883
• Mail:
Growzilla
Kevin Pohl
191 Jan Smuts Ave
Randburg, Gauteng 2193
South Africa
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13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to, change, or delete the personal information we collect from you. To request to review, update, or delete your personal information, please visit:
https://www.getgrowzilla.com/legal/dsar-form